A minha encomenda

Escolha o produto e o destino de entrega abaixo. Verá quanto tempo demora a produzir o produto escolhido e o tempo estimado de entrega com cada transportadora.

👍We recommend you select Fedex Priority Shipping od UPS ✈️ as the fastest and most reliable delivery method for the US.

Para outros países que não os EUA, o prazo de entrega será diferente consoante o país de destino e a transportadora escolhida. Pode seleccioná-lo ao preencher o endereço de entrega quando continuar a partir do seu carrinho.

A sua encomenda será concluída assim que o pagamento for processado. Se, por qualquer motivo, não conseguir concluir o pagamento, consulte abaixo alguns problemas comuns. Se estes também não ajudarem, contacte-nos e teremos todo o gosto em ajudá-lo.

Sim, é verdade. Utilizamos o Braintree para tratar de forma segura as informações do seu cartão de crédito.

Unfortunately, we do not allow payment on delivery. As this is a custom production, we require payment in advance. You can choose online payment by card, Apple pay or by PayPal, your order will be finished once the payment has been processed.

Sim. Basta preencher os dados da sua empresa na secção "endereço de faturação" e receberá uma fatura da nossa parte depois de efetuar a encomenda.

Always write the combination of letters and numbers at the end of your order, which is indicated on your gift voucher. You can insert the voucher in the Shopping Cart section or in the last step in the Order Summary. 

You will receive an invoice by email in the form of a .pdf right after your payment is confirmed. We do not physically package the invoice.

If you created the job after logging into your profile, you can view the job in the Saved Projects section. It can also be shared.

If you were not logged in when you created the order, or do not have an account, then it cannot be viewed. Create an account and contact us, we will be happy to assign the order under your account.

Infelizmente, assim que a encomenda é paga, entra automaticamente em produção e já não a podemos modificar. No entanto, tente contactar-nos imediatamente, se tiver encomendado, por exemplo, o livro de fotografias, que demora até 7 dias a ser produzido, por isso há uma hipótese de podermos ajudar.

Unfortunately, the system does not allow us to combine multiple orders. You need to pay for each order separately.

Contact us and we will be happy to help you work out the best solution. It depends on the status of each order, the type of goods, etc...

If you need to modify the data in the order and you cannot correct it yourself, we can do the graphic modifications for you. :) The price for these minor graphic services is 36 euro / hour. We will issue you an invoice upon agreement, depending on the complexity of the editing.

Mostly these corrections can be: changing the frame itself, adding edges if the photo is too much to the edge and there would be an unwanted crop, etc.

If the order is already paid for, it depends very much on the photo product you ordered. For example, the photos automatically go to print (after payment is received), in which case we cannot cancel the order. If your product has not yet been sent to print, we can cancel your order and refund your money. Please contact us as soon as possible.

If the order is not paid for, it is not in production either. Contact us, we can cancel the order.

As soon as the status of your order changes, you will receive an information email - the first one immediately after payment, the next one after the order is made and handed over to the carrier.

You can track the status of your order here: Order tracking (just know the order number and the email that is stored with it) or in your profile in the section "order overview".

A link to the delivery status of the carrier will be sent to you in an email immediately after the package has been handed over to the specific carrier. You can track your shipment from the time it is entered into production until it is delivered to you here: Order Tracking. You just need to know the order number and the email that is stored with the order.

We send a confirmation email automatically, kindly check the “junk” and “promotion” folders. In case you still cannot find the confirmation email please contact us. It is ideal to tell us when the order was placed, in what name and to what email.

Se a sua encomenda ainda não tiver sido entregue à transportadora, podemos tentar alterar o endereço de entrega. Contacte-nos, por favor, faremos o nosso melhor.

Yes, we send all products in one shipment.

We never add a printed invoice to orders, it will be sent to you in an email along with the order confirmation. The order can therefore be sent directly to the delivery address you have provided. The billing and delivery address may differ.

Infelizmente, não. Imprimimos a sua encomenda na República Checa e enviamo-la diretamente para si.

Your satisfaction is our top priority. That's why we guarantee 100% satisfaction for every order. We do everything we can to ensure the best possible ordering process, quality materials and reliable shipping. All products are handmade for you and customized with your photos. For this reason, we cannot provide returns without a clear reason, nor can we take responsibility for erroneous data or parameters entered by the customer, which include the following:

• Typos and misspellings
• Poor image quality or low resolution of the original file
• Layout errors and missing or duplicate images
• Blank pages or errors in product design (e.g. wrong background colour, wrong photo frames)
• Errors in product selection (e.g. product size, style or choice of cover for photobooks)
• Colour differences between your home computer and our printing systems
• Cancellation of an order if it is already in production
• Damage caused by customer handling - storage, handling, unpacking
• Delivery address entered incorrectly
• Choosing the "wrong" (e.g. slower) carrier

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Thank you for your understanding.

You can file a complaint within 30 days from the date of delivery of the order. After this period, we will not be able to deal with your complaint. If you have never received your order, we take 30 days from the date of expected delivery.

Each of our products is an original, so we treat each item claimed individually. Please contact us and we will be sure to find a solution together to your satisfaction.

Your satisfaction is our top priority. We do everything we can to ensure the best possible quality, working with care and using the best materials. Due to the custom nature of these products we cannot refund for customer created errors. For more information, please see here

You can file a claim within 30 days of the date you receive your order. Please contact us. Please photograph your shipment, email us your order number and more information, and we will be happy to work out your claim with you.

If you have received incorrectly cropped photos (for example, part of the head is missing, etc.), this is due to improper cropping during uploading and editing. We do not retouch your uploaded photos (we never know if this is intentional), so you should always check all photos before confirming your order to make sure they are cropped correctly.

Please feel free to contact us and we will try to help you or advise you on a new order. Unfortunately in this case we cannot offer a refund, as with all cases of wrong data and parameters entered by the customer.

If the problem is on our side, of course we will help you find a solution 🤗. You can make a complaint within 30 days from the date of delivery of the order.